An ITSM consultant memory of mine I was an IT director for a major bank when it was decreed by management that we would have an audit of our maturity level from some ITSM consultants, assistance with our current processes and tools, and a strategy for improvement. I had neither asked for this nor was […]

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Personal note Fifty years as an employee; banks in the US, UK, and EU or as a freelance consultant. Fifty years in IT; director, Agile, DevOps, Lean, ITSM, trainer, author, coach. Fifty years of trying to keep the business in business by the best use of technology! My teams have led recoveries from hurricanes, floods, […]

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My continuing thoughts… In early May I wrote a blog about the Axelos Consulting Partner Programme (ACP) from the view of small agencies (1-3 people) after digesting their announcement and reading comments from the ITSM community (blogs, Facebook Back2ITSM page, etc.). Axelos were interested in our concerns and so invited us for a further discussion […]

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